Extended Tale shorter, I'm back at sq. one particular immediately after having contact with them no a lot less than 8 situations and just as Lots of individuals, all of whom are astonished and bewildered about the problems. My most up-to-date Speak to Megyn, supposedly has me scheduled for an inspection November three amongst 10 and three. Inspections are only scheduled on Mondays and Thursdays. This will probably be in vain, as I've read through a lot of customer complaints with regard to the inspection currently being a farce they usually often deny warranty protection and the organization of Empire won't do it by themselves outside of guarantee.
I’m undecided where to start with how disappointed I'm with Empire Today’s deficiency of reaction on my installation.
Spoke with a few Girl who at the outset refused to supply enable after which stated can pay for 50 percent but after obtaining Skilled plumbers test it out flooring is WARPED, soaked all around so this leak has long been happening a long time.
We’re sorry to hear in regards to the lack of follow up that you simply’ve been given. We’d like to assist more but we can’t Find your account. You should ship an e-mail to customersupport@ empiretoday.com along with your contact information, and we’ll get in contact along with you to handle your considerations.
The bathtubs are full of matters, We now have moved furniture and every little thing we very own making sure that they may put in our carpet TODAY. We gained a simply call at eight:30 AM this early morning that they were away from inventory on our carpet and would not have the capacity to arrive for another 7 days. Absolutely UNACCEPTABLE. Never use this corporation.
There was Completely no “customer†in his Customer Service. It had been basic to us that the process was his way or no way. He was not willing to even take into consideration your situation.
We’re sorry to listen to in regards to the deficiency of abide by up that you choose to’ve received. We’ll be in contact reviews for empire today with you shortly to continue working on a resolution.
​To stay away from any more heartache and disappointment from Empire Today, I truly feel similar to Don and concur with his electronic mail. be sure to seek advice from Don’s 8th paragraph of his email. Â
The installer tells him an individual took the extra equipment off the truck. Is that our business? You arrive at a work prepare at all times for all situations. We're spending some huge cash and you ought to ensure you have the tools you need.
I feel that the profits reps should be qualified in explaining the products, etcetera. As I said, I would never ever have agreed to own Empire do my installation of carpet if this was the end result.
In preparing, I rented a POD and packed up my complete residence apart from huge furnishings to get ready for the alternative.
Soon after two hours of waiting I told the installer to depart. Soon following that, the salesman phone calls after which proceeds to argue with me.
I verified what was being dedicated to with Trevor ahead of he left my household, and when Kim named me to produce the arrangements for the total substitute I verified the perform to be completed as well as the timeframe to program the operate (inside just one-12 months).
We’ve read through your review, and therefore are upset to listen to about your carpet installation. We regret the hold off, and wish to comply with up with you to create things suitable.